Thank you for shopping with Alkatreszapro.online. We value your satisfaction and aim to ensure a smooth return and refund process. Please read our policy carefully to understand your rights and responsibilities.

1. Return Eligibility

You can return most items within 15 days of delivery if:

• The item is unused, in its original packaging, and in resellable condition

• You received the wrong item or a defective/damaged product

• You have proof of purchase (order number or receipt)

2. Items Not Eligible for Return

We do not accept returns for:

• Used, installed, or damaged parts not due to our error

• Electrical items once opened

• Items marked “Final Sale” or “Non-Returnable”

• Custom orders or special request parts

3. How to Request a Return

To start a return, please contact our support team at:
📧 support@alkatreszapro.online
Include your order number, the reason for return, and photos (if applicable).
We will provide return instructions and a return shipping address.

4. Return Shipping

• If the return is due to our error (e.g., wrong or damaged item), we will cover the return shipping cost.

• If the return is for any other reason (e.g., ordered the wrong part), the customer is responsible for return shipping costs.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 5–10 business days to your original payment method.

• Shipping charges (original and return) are non-refundable unless the return is due to our error.

6. Exchanges

If you need to exchange an item (e.g., for a different size or model), please initiate a return and place a new order separately.

7. Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery. Send photos and a description, and we will resolve the issue promptly.